Frequently Asked Questions
What services do you provide?
We offer a comprehensive range of premium cleaning services including laundry, dry cleaning, ironing & pressing, carpet cleaning, sofa & upholstery cleaning, as well as residential and office cleaning services.
Do you offer pickup and delivery?
Yes, we provide convenient pickup and delivery services across all major neighborhoods in Kigali. Simply schedule a time, and our professional team will collect and return your items right to your doorstep.
Do you offer subscription or membership plans?
Yes. We offer weekly and monthly subscription packages for customers who require regular laundry or cleaning services. Subscribers enjoy discounted rates, convenient scheduling, and priority service. Contact us for a customized quotation.
How long does the service take?
Our standard turnaround time is 24 to 48 hours for regular laundry and dry cleaning. We also offer an express service for urgent needs, ensuring your items are ready when you need them.
How do you handle delicate garments?
Every garment is carefully inspected before processing. We strictly follow manufacturer care labels and utilize specialized cleaning techniques and premium products to safely clean delicate fabrics like silk, wool, and linen.
Are your cleaning products safe?
Absolutely. We use high-quality, eco-friendly detergents and cleaning solutions that are tough on stains but gentle on fabrics, safe for the environment, and safe for sensitive skin.
Do you provide services for businesses?
Yes, we partner with various businesses across Kigali, including boutique hotels, restaurants, spas, and corporate offices, offering customized commercial laundry and cleaning packages.
How can I place an order?
You can easily place an order or request a quote online through our website, by calling our hotline at 0788 760 249, or by sending us a message on WhatsApp.
What are your working hours?
We are open Monday through Sunday, from 7:00 AM to 9:00 PM, ensuring we are available when it is most convenient for you.
Why should I choose Sunrise Laundry & Cleaners?
Since 2020, we have built a reputation for premium quality, reliability, and exceptional customer care. We use state-of-the-art equipment and employ highly trained professionals to guarantee flawless results.
Do you clean carpets and sofas on-site?
Yes, we offer both on-site and off-site cleaning for carpets, area rugs, sofas, and upholstery. Our industrial extraction equipment effectively removes deep-seated dirt and tough stains.
How is pricing determined?
Our pricing is transparent and based on the type of item, the specific service required (e.g., standard vs. express), and the volume. We provide clear quotations upfront before any work begins.